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Our Guiding Principles

We Are Proactive to Ensure Exceptional Guest Service

Our team of experts are dedicated to anticipating challenges and strategizing plans in advance to ensure guests’ safety and wellbeing. We recognize guests’ diverse and unique needs and base every decision and interaction to ensure that guests feel respected and prioritized. We cater our services to meet demands while communicating boundaries to ensure operational transparency.

We Are Receptive to Feedback and Take Accountability

The location and water-only accessibility of the retreat has a unique charm but also comes with its challenges. We communicate obstacles with guests, such as weather conditions or a delayed schedule and take accountability for any disruptions to reservations that these draw-backs may cause. Despite any unexpected conditions, we go above and beyond to ensure that guests feel welcomed and satisfied with their stay at the retreat.

We Operate Within an International Scale

We attract a large international audience by providing international travelers with authentic experiences in a Canadian landscape. By strengthening our relationship with international organizations, we aim to foster a global community dedicated to sustainable tourism practices and environmental stewardship.

We are Future-Focused and Strive for Growth and Autonomy

We look to the future by adopting new technologies to improve the efficiency and effectiveness of our operations. We identify demand for certain amenities and services and use our creativity to continuously innovate new projects. Through strategic planning and development of diverse revenue streams, the retreat aims to achieve long-term success in the hospitality industry. We are committed to strengthening the self-sufficiency of our operations and marketing while decreasing dependency on third-party platforms.

We Support Local Economic Development Through Business Collaboration

We are dedicated to fostering local economic development by facilitating meaningful business collaborations among entrepreneurs. By hosting art and media development, attending networking events, and providing mentorship opportunities, we aim to empower local businesses and entrepreneurs to thrive and grow together. We aim to be a leader in creating a supportive ecosystem where innovation and collaboration drive sustainable economic progress.

We Support Guests' Holistic Wellness with Nature

We truly believe the restorative power of community and nature are unparalleled. Activities such as kayaking, hiking, and yoga fuel the mind, body, and soul with peace and clarity. Physical activity relieves tension and stress, boosts physical and mental energy, and enhances overall well-being. Immersion in nature can be humbling, reminding us of our place in the larger scheme of life on Earth. It also instills a profound sense of interconnectedness, where guests can foster a deeper appreciation for the natural world and our place within it.

We Encourage Mindfulness of Environmental and Wildlife Conservation

We are aware of the impact our activities have on the surrounding environment at Cape Carraholly Retreat. With environmental issues in mind such as pollution and habitat destruction, we take proactive measures to mitigate our impact and protect biodiversity. Wildlife awareness helps us appreciate the beauty and importance of various species and ensure their survival for future generations. With our eco-friendly glamping units and human-wildlife conflict prevention protocols, we hope guests enjoy their immersion in nature while being mindful of maintaining a harmonious coexistence between human activities and the natural world and preserving the delicate balance of our planet’s ecosystems.

We Do Not Just Talk. We Show Up; We ACT

We operate beyond the book and mere thought- we embody action. We are present, hands-on, and adaptive to change. Much occurs behind the scenes of hospitality and we don’t mind getting dirty to deliver exceptional service to our guests. We are actively engaged in every aspect of our operations and property maintenance to ensure a seamless and enriching experience for every guest who visits.

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