Vancouver's closest seaside getaway! Since 2022
Between Belcarra & Port-Moody
GETTING TO
CAPE CARRAHOLLY RETREAT
Location
Cape Carraholly Retreat is a water-access only, remote property located at 73WR+2PC, Port Moody, B.C.
Parking
We recommend that you drop off your guests and luggage at the Rocky Point boat launch before parking your vehicle. We provide parking at the Legion Club 119 (2529 Spring Street, Port Moody)- located about a 10-minute walking distance from the boat launch. The height of the parking garage is 6ft 10” or 2.08 m. Address (Legion Club): 2529 Spring Street, Port Moody, BC V3H 1Z1 *Please note that guests are responsible for registering their vehicle. More information will be provided upon confirmation of a booking.
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Meeting Point
The meeting point for the boat shuttle is at the Rocky Point boat launch (Esplanade Ave, Port Moody, BC V3H). There are 2 docks; the boat normally arrives at the right dock if you are facing the water. Please note that you will see 2 docks at the Rocky Point Boat Launch. The water ferry pontoon boat may arrive at a different dock each day, depending on the ocean tide.
Check-In Time
The check-in time is 4 p.m. *Please note that the check-in time refers to the time for guests to arrive at the meeting point, NOT the time of guests’ arrival on-site. Alternative times for the boat shuttles (2:00-6:00 p.m. for check-ins & 8:00 a.m.- 12:00 p.m. for check-outs) are provided on an inquiry basis only (not guaranteed) and have an extra cost of $100 per boat shuttle. Please note that providing shuttles at alternative times is quite labor and fuel intensive so the fee is enforced as compensation. The uniqueness of the property offers unique challenges and costs. If the boat shuttle seats have already been filled for the 4 p.m. time slot, the next available time slot (5:00 p.m.) will become available at no extra cost, and so forth.
Arrive On-Time
Since other groups will also be waiting for the same boat shuttle, please arrive on-time. If you are more than 15 minutes late, the boat shuttle will leave without your group and you will have to wait until the next boat shuttle time slot. If another boat shuttle is not already scheduled, you will have to pay the extra $100 boat shuttle fee.
Luggage
If you are parking a vehicle, you may first drop off your guests and luggage at the kiosk next to the docks at the Rocky Point Boat Launch.
boat shuttle
You do not need to book your boat shuttle; you are automatically booked for a boat shuttle upon booking your reservation. Our Tritoon boat is white with a green canopy. We have a strict check-in of 4:00 p.m. and check-out time of 10:00 a.m. since we combine different groups onto the same boat shuttle and we must ensure that our boat shuttle services are as time and fuel efficient as possible. The check-in and check-out times refers to the boat departure from the meeting point. Our boat shuttle accommodates up to 11 guests at a time, so if we have too many groups with check-ins at the same time, we will contact you to coordinate an earlier or later check-in or check-out at no extra cost. Otherwise, alternative times for the boat shuttles (2:00-6:00 p.m. for check-ins & 8:00 a.m.- 12:00 p.m. for check-outs) are provided on an inquiry basis only (not guaranteed) and have an extra cost of $100 per boat shuttle. Please note that providing shuttles at alternative times is quite labor and fuel intensive so the fee is enforced as compensation. The uniqueness of the property offers unique challenges and costs.
Public Transit
Port Moody is only an approximate 35 minute drive from downtown Vancouver and about a 1 hour drive from the U.S. border, traffic dependent. Conveniently, guests may commute to Rocky Point by taking a 45-60 minute skytrain from downtown Vancouver. The departure stop, "Moody Centre Station," is about a 10 minute walk from the meeting point at Rocky Point Park. Please visit the TransLink website for more information on station maps, transit schedules, and fares. Please visit the "Getting Around" section of the City of Port Moody website for more information on public transportation. https://www.translink.ca/schedules-and-maps/skytrain https://www.portmoody.ca/en/arts-culture-and-heritage/getting-around.aspx#Walking
Boat Moorage
Arrive to Cape Carraholly Retreat in style with your own boat, jet ski, or kayak! Please let us know a minimum of 24 hours in advance and we will try our best to ensure space for your boat at our dock. The maximum size for a boat vessel is 30 ft.
ATV Shuttle
Our team members will transport you and your luggage from the arrival point at Cape Carraholly Retreat to your respective unit.
Check-Out Time
The check-out time is 10 a.m. Alternative times for the boat shuttles (2:00-6:00 p.m. for check-ins & 8:00 a.m.- 12:00 p.m. for check-outs) are provided on an inquiry basis only (not guaranteed) and have an extra cost of $100 per boat shuttle. Please note that providing shuttles at alternative times is quite labor and fuel intensive so the fee is enforced as compensation. The uniqueness of the property offers unique challenges and costs. If the boat shuttle seats have already been filled for the 4 p.m. time slot, the next available time slot (5:00 p.m.) will become available at no extra cost, and so forth.
FAQ
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What is the timeline for payments?Guests must pay 50 % of their total reservation cost upon confirmation of a booking. The other 50 % must be paid 7 days before check-in; guests will receive an automatic invoice via email.
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I need to cancel my reservation. What is your cancellation policy?We provide a grace period for guests to cancel and receive a full refund within 48 hours after booking their reservation if the reservation is at least 14 days away. Guests must cancel 30 days before check-in to receive a full refund. If cancelled between 7-30 days before check-in, guests receive a 50 % refund. If guests cancel less than 7 days before check-in, they will not receive a refund.
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A member of my group has COVID-19. Do you have any exceptions for partial or full refunds for late cancellations due to COVID-19 or other medical related issues?No. Unfortunately we do not have any policies to address reservations impacted by COVID-19. Please contact your bank to inquire about any travel or medical insurance.
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Can I access the meeting point at Rocky Point with public transit?Port Moody is only an approximate 35 minute drive from downtown Vancouver and about a 1 hour drive from the U.S. border, traffic dependent. Conveniently, guests may commute to Rocky Point by taking a 45-60 minute skytrain from downtown Vancouver. The departure stop, "Moody Centre Station," is about a 10 minute walk from the meeting point at Rocky Point Park. Please visit the TransLink website for more information on station maps, transit schedules, and fares. https://www.translink.ca/schedules-and-maps/skytrain For more information on public transit, walking, cycling, car sharing, electric vehicle charging stations, and more, please visit the section “Getting Around” on the City of Port Moody website. https://www.portmoody.ca/en/arts-culture-and-heritage/getting-around.aspx#Walking
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Do I need to pay for guest parking?No. We provide parking at the Legion Club 119 (2529 Spring Street, Port Moody)- located about a 10-minute walking distance from the boat launch. More information will be provided upon confirmation of a booking.
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How secure is the parking garage provided for guest parking?The parking garage at Legion Club 119 is locked at night and is quite safe and secure. However, please note that we are not responsible for any loss or damage to your vehicle.
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What is the height of the parking garage?The height of the parking garage is 6ft 10” or 2.08 m.
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Where is parking provided?Parking is provided at the Legion Club (2529 Spring Street, Port Moody, BC V3H 1Z1). The parking garage is located behind the Legion Club on Spring St.
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How do I register my vehicle?After booking a reservation, guests will be prompted to register their vehicle with a link to a google form. If in case you did not receive the link to the Google form, you can access it here: https://docs.google.com/forms/d/e/1FAIpQLScrYO2LySBDGBTP5zd3wIKHucR-QaGx7Zlg-hHLfprL0ppe4Q/viewform
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Where is the meeting point for the boat shuttle?The meeting point is at Rocky Point., address: Esplanade Ave, Port Moody, BC V3H. Although we provide parking, guests are responsible for transporting themselves to the meeting point, and covering any costs that may arise. The walk from parking at the Legion Club 119 to Rocky Point takes approximately 10 minutes to complete. You may alternatively call an uber or taxi. Please note that you will see 2 docks at the Rocky Point Boat Launch. The pontoon shuttle boat may arrive at a different dock each day, depending on the ocean tide.
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Does the check-in time refer to the time I should arrive at the meeting point for the boat shuttle or the time I will arrive at Cape Carraholly Retreat?The check-in time refers to the time you should arrive at the meeting point, NOT the time that you will be checking into your cabin.
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I arrived on-time to the meeting point but the boat shuttle is not here. What do I do?Relax. Just as with any other transportation system such as plane or bus routes, the boat shuttle can be delayed and behind schedule for various reasons. We will try our best to call you and inform you of any delays but please prepare yourself to wait a few minutes by the dock before your check-in process can begin. If you have been waiting for more than 10 minutes, please call the business phone line, 405 559 2484, #1.
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I am running late. How do I communicate this with your team and is there a late fee?If you are running late, please let the team know as soon as possible by calling the business line at 604-559-2484, extension #1. Since other groups will also be waiting for the same boat shuttle, please arrive on-time. If you are more than 15 minutes late, the boat shuttle will leave without your group and you will have to wait until the next boat shuttle time slot. If another boat shuttle is not already scheduled, you will have to pay the extra $100 boat shuttle fee.
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Do boat shuttles cost extra?One boat shuttle during the check-in process, and one boat shuttle during the check-out process are included in the cost of your stay. **Each additional/alternative boat shuttle has a fee of $100.** You may request extra boat shuttles if you wish to have multiple check-ins or check-outs between different group members, or commute to and from the property. Please note that we may only be able to provide limited boat shuttles depending on staff availability and other operational priorities. Please do not assume that you will receive a boat shuttle for your requested time; boat shuttles are provided on a case-by-case basis and are not guaranteed. We appreciate your patience.
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How do I pay for extra boat shuttles?If you have a direct booking with us, we will include the cost of any extra shuttles in your initial invoice. Alternatively, you may complete payments on-site with the payment terminal, provided by our staff. If you request an extra boat shuttle throughout the duration of your stay, you must complete the payment with the terminal on-site before you depart the property.
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I would like an earlier check-in.The standard check-in time is 4:00PM Alternative Check-In Times and rates: 2:00 PM - $100 3:00 PM - $100 5:00 PM - $100 6:00PM - $100 Our boat shuttle accommodates up to 11 guests at a time, so if we have too many groups with check-ins at the same time, we will contact you to coordinate an earlier or later check-in or check-out at no extra cost. Please note that providing shuttles at alternative times is quite labor and fuel intensive so the fee is enforced as compensation. The uniqueness of the property offers unique challenges and costs.
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I would like a later check-out.The standard check-out time is 10:00 a.m. Alternative Check-Out Times and rates: 8:00 AM - $100 9:00 AM - $100 11:00 AM - $100 12:00 PM - $100 Our boat shuttle accommodates up to 11 guests at a time, so if we have too many groups with check-ins at the same time, we will contact you to coordinate an earlier or later check-in or check-out at no extra cost. Please note that providing shuttles at alternative times is quite labor and fuel intensive so the fee is enforced as compensation. The uniqueness of the property offers unique challenges and costs.
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I have guests arriving or departing at different times. Can the boat shuttle accommodate this?Yes. As long as you book your boat shuttles ahead of time and pay the extra cost of $100 per boat shuttle. Please note that providing shuttles at alternative times is quite labor and fuel intensive so the fee is enforced as compensation. The uniqueness of the property offers unique challenges and costs.
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I would like to explore the surrounding area outside of my check-in & check-out times. Am I able to do this?If you would like to arrive at the property earlier than the check-in time or remain at the property later than the check-out time, you may contact us directly to inquire about boat shuttles at alternative times, extra fees applicable. We will store your luggage in a secure setting on-site until you return from your explorations. Please note that we cannot guarantee this option; early check-ins and late check-outs are provided on an inquiry-only basis.
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I booked more than one unit. Are the boat shuttles included in the cost of a stay provided per reservation or per unit?Per unit. For example, if you booked 2 units and your group size exceeds the boat shuttle capacity, you will receive 1 boat shuttle during both the check-in and check-out process unit cabin, included in the cost of your stay.
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Does the $100 per extra boat shuttle refer to a one-way trip or round trip?It refers to each trip or way.
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Once I arrive at Cape Carraholly Retreat, how do I access the units?Team members on-site will transport your group as well as your group’s luggage to your unit on an ATV 4-wheel drive. Please note that the ATV can only accommodate 4 guests at a time, so some guests may need to wait a short period of time to receive a land shuttle to the cabin. Alternatively, some members of your group may walk to the unit(s) if they prefer.
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How should I dress for the boat shuttle?The weather in the Vancouver area can be quite unpredictable. Please bring warm clothing and rain gear to prepare for unexpected and extreme weather conditions. Although we have some enclosure for the pontoon boat shuttle, the boat shuttle may still expose guests to the elements.
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How many guests can the boat shuttle transport at a time?We currently have 2 boat shuttles. One boat shuttle can transport 8 guests at a time, in addition to their luggage. The other boat shuttle can transport 11 guests at a time, in addition to their luggage. In total, we can accommodate 18 guests at a time per time slot.
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I have excessive luggage and/or equipment. Can the boat shuttle accommodate my extra supplies?Each boat shuttle can accommodate 8 or 11 guests in addition to a moderate amount of luggage (a bag per guest as well as a couple of food coolers). If your group size is less than 8 or 11 guests, your extra luggage may fit onto the boat shuttle. If you have a group of 8 guests and are aware that you will be bringing excessive luggage, please book a second boat shuttle in advance. If you did not book an additional boat shuttle in advance, team members may request that you pay for an additional boat shuttle for your luggage. Please note that team members may use their discretion to determine a safe amount of guests and luggage to transport at a time, according to the maximum weight capacity of the boat. If they deem that your group size and luggage quantity exceeds the weight limit for a single boat shuttle, they have the right to request that you to book a second shuttle and pay an additional fee of $100.
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Some of my guests are not staying overnight. What is the latest time of the day you can provide a boat shuttle for them?We can provide boat shuttles until 6 p.m., extra fees applicable. Boat shuttles past 6 p.m. are provided on an inquiry basis only until 9 p.m.
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Is the boat shuttle private?No. If your group size is less than 8 or 11 guests, you may be sharing the boat shuttle with guests from other reservations. If you have a pet with you, please ensure that your pet is either on a leash or in a crate to prevent any conflict with other guests or other guests’ pets.
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Can I arrive at the property in my own boat, kayak, jet ski, or other water vessel?Yes. Please let us know a minimum of 24 hours in advance and we will try our best to ensure space for your boat at our dock. The maximum size for a boat vessel is 30 ft.
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I need to leave the property throughout my stay. How can I request a boat shuttle?You may book a boat shuttle by contacting the team on-site with the business line, extension #1.
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What are the operating hours of the boat shuttle?The boat shuttle operates daily from 10:00 a.m. to 6:00 p.m., with some exceptions upon request.
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What marine safety measures do you have in place?The boat shuttle is equipped with flotation devices and life jackets of varying sizes and for various age groups such as infants. Team members operating the boat shuttle additionally have both their Pleasure Craft Operator Card (PCOC) as well as their First Aid Level 1 course. The operator of the boat has also been trained on marine emergency procedures and has an extensive list of numbers to contact in case of an emergency.
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Are the units infant-friendly?Although we are open to hosting infants, we do not provide the supplies necessary for the accommodation of infants (cribs, dishes, child gates, etc.). The units are also not set-up to ensure the safety of young children and may contain hazards. The safety and wellbeing of infants is ultimately the responsibility of their parents/ caregivers.
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Who do I contact in case of an emergency?If an emergency occurs, please call 911 immediately.
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Is your property wheel-chair accessible?No. Unfortunately, Cape Carraholly Retreat is not yet equipped to accommodate guests with wheelchairs. There are stairs, steep inclines, gravel roads, and rugged terrain throughout the property. However, although the lodge exteriors have stairs, the lodges have a one-story lay-out. Guests may therefore use their discretion whether or not the property is suitable for their guests with wheelchairs or other special mobility needs. If you require medical advice, please contact your doctor or other medical experts directly. We are not qualified to provide medical advice.
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What do I need to know about bear safety?Cape Carraholly Retreat is a remote property surrounded by wildlife, including bears. In order to prevent human-wildlife conflict, please educate yourself on bear awareness before arriving to the property with the following sites: Government of Canada: Parks Canada, Bear Safety https://parks.canada.ca/pn-np/mtn/ours-bears/securite-safety/ours-humains-bears-people BC Parks: Wildlife Safety: https://bcparks.ca/plan-your-trip/visit-responsibly/wildlife-safety/ Bears in Belcarra Regional Park: https://belcarra.ca/assets/media/2019/05/Bears_In_Belcarra.pdf
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What is the maximum number of guests allowed per unit?The maximum number of guests allowed per unit varies. Please see below: C1, C2, D1 and D2 lodges - maximum of 8 Yurt - maximum of 4 Glamping Tent- maximum of 4 Houseboat - maximum of 4 RV - maximum of 3 The maximum of guests allowed in the lodges may still be more but is on an inquiry basis only. Please inform us BEFORE booking your reservation.
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I need to add more guests to my reservation. How do I do this?If you booked directly through our website, lease contact us by message, email or phone to add more guests to your reservation. If you booked through a different platform like Airbnb, you may amend your booking details through the corresponding website or app.
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What is the extra guest fee and what is it for?The cost of each reservation includes 2 guests per unit (except for the RV- 1 guest included). The extra guest fee is $15 per guest, per night, per unit, for every guest after 2 guests. The extra guest fee is a form of compensation for the increased use of utilities, including hydro and electricity.
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My group size exceeds the number of beds provided. How can I accommodate extra guests for an overnight stay?We are often flexible to host a higher number of guests than beds provided in each unit, to be accommodating to different groups' needs. If you require more sleeping space, you are responsible for bringing your own alternative sleeping accommodations such as air mattresses.
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Are pets allowed? What is the pet fee?Yes, we welcome all four-legged friends to the property. The pet fee is $60 for the duration of a stay, per reservation. The fee remains as $60 total even if you bring more than 1 pet. We permit up to 3 pets per reservation. The pet fee covers extra cleaning hosts anticipate to complete after hosting four-legged guests such as vacuuming fur off of furniture or wiping nose or paw prints off of doors. Please refer to the “House Rules” section for more information on rules associated with bringing pets.
Disclaimers
INFANTS:
Although we are open to hosting infants, we do not provide the supplies necessary for the accommodation of infants (cribs, dishes, child gates, etc.). The units are also not set-up to ensure the safety of young children and may contain hazards. The safety and wellbeing of infants is ultimately the responsibility of their parents/ caregivers.
WEATHER:
Please dress warmly and prepare yourself for unexpected weather conditions. We strongly advise that you bring rain gear since the pontoon shuttle boat provides limited rain protection.
REMOTE PROPERTY:
You must understand that this a remote property in the wilderness and thus requires attention to the risks of exposure to the elements or wildlife.
SWIMMING:
All guests accessing the beaches may swim at their own risk. Guests' safety is their responsibility and up to their own discretion. The waterfront is part of the ocean and may therefore have under-tides and other hazards.
TVs:
All of our TVs rely on the internet to function, so if the wifi is slow, TV streaming may be slow as well. This lodge has a Smart TV which requires an HDMI cord to connect a personal device to the TV to stream a TV show/ movie.
REPORTING ISSUE:
Guests are responsible for reporting any electrical issue, plumbing issue, or non-functioning item or appliance within the unit.
POTENTIAL FOR DISTURBANCE:
Potential for noise due to occasional nearby train activity. Tides and waves as a result of commercial shipping lane activity.
EXTRA FINES:
Amount to be determined by the host as judged reasonable and with supporting documents.
READ LISTING:
You are responsible for reading all sections of the listing.