Frequently Asked Questions

For inquiries about a reservation that is not for today, please contact our team via:

• Business Phone Line: 604-559-2484 (Extension #2)

• Email: info@afloatmanagement.com

Availability

• Monday- Friday from 8 a.m. to 4 p.m. PST.

• Please note: The phone line may not be answered if our team is attending to other operations. If you leave a detailed voicemail, we will return your call within 1–2 business days.

• Please avoid calling multiple times in a row, as we have caller ID and will return missed calls in the order received.

• For more urgent questions, please contact our on-site team at 604-559-2484 (ext. 1).

If you have a reservation today or are already on-site, please follow the steps below to get the fastest assistance:

Primary Contact Method:

• On-Site Phone Line: 604-559-2484 (Extension #1)

  • This will connect you directly to our on-site team, who are best equipped to assist with check-in questions, property issues, or general concerns.

Availability

• The on-site team is actively managing operations, so they may not be able to answer right away.

• If your call goes to voicemail:

  • Leave a clear message with your name, unit, and question.

  • They will return your call as soon as possible.

• If you don’t hear back within 15 minutes, please try calling once more.

• Please avoid calling multiple times in a row, as we have caller ID and will return missed calls in the order received.

Other Communication Channels

• Email and messaging platforms (e.g., booking apps) are not monitored regularly in the evenings or on weekends.

• For urgent needs, calling is the most reliable way to get support.

Emergency

• For any medical or life-threatening emergency, call 911 immediately.